Last updated May 2026

⚠
Medical Emergency: Do not use the Services for emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

These Terms govern your access to and use of Gal3n’s website, platforms, software applications, services, and any related devices or systems (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

01
Company Overview
Gal3n provides technology that supports healthcare services, including remote patient monitoring, telehealth tools, and related equipment and integrations. The Services may include access to features such as monitoring dashboards, communication tools, data transmission, and device connectivity.

Gal3n operates as a healthcare technology company and is not itself a licensed healthcare provider, medical practice, or clinical organization.

02
Eligibility
You must be at least 18 years old (or the age of legal majority in your location) to use the Services. By using the Services, you confirm that you meet this requirement.

If you are using the Services on behalf of a company, medical facility, or provider organization, you represent that you have authority to bind that entity to these Terms.

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Medical Disclaimer
⚠  Emergency Notice: Do not use the Services for medical emergencies. Call 911 or go to the nearest emergency room immediately.
Gal3n does not provide medical advice, diagnosis, or treatment. The Services are intended to support healthcare professionals and authorized users only.

Gal3n does not replace clinical judgment. Any health-related decisions must be made by licensed providers. The Services are a support tool only.

04
User Accounts & Responsibilities
To access certain features, you may need to create an account. You agree to:

Provide accurate and complete information
Keep login credentials confidential
Notify us immediately of any unauthorized access at info@gal3n.com
Be responsible for all activity under your account
We may suspend or terminate accounts if we believe misuse, fraud, or unauthorized access is occurring.

Enterprise & Multi-User Accounts
If you are an organization provisioning accounts for multiple staff members or authorized users:

You are responsible for all actions taken by users within your organizational account
You must promptly deprovision access for employees or contractors who are no longer authorized
You agree to maintain an accurate list of authorized users and provide it to Gal3n upon request
If any sub-user violates these Terms, you as the account administrator may also be held responsible

05
Acceptable Use
You agree not to use the Services to:

Violate any laws or regulations
Infringe intellectual property or privacy rights
Transmit viruses, malware, or harmful code
Access systems or data without authorization
Interfere with the operation, security, or performance of the Services
Reverse engineer, copy, or exploit the Services without permission
We reserve the right to restrict or block users who violate these Terms.

06
Remote Patient Monitoring & Data Accuracy
Gal3n provides tools that may collect, transmit, or display health-related data such as vital signs and telemetry. You understand that:

Results may vary based on device placement, connectivity, user environment, and device conditions
Data may be delayed, incomplete, or interrupted
The Services may not detect every condition or event
Gal3n does not guarantee continuous monitoring, uninterrupted transmission, or error-free data.

07
Devices, Equipment & Hardware

Some Services may include or interact with hardware components such as remote monitoring kits, stands, tablets, or other equipment. You agree to:

Follow all setup instructions and safety guidance
Use equipment only as intended
Not tamper with or modify devices
Maintain proper use, charging, storage, and connectivity requirements
We are not responsible for issues caused by improper handling, misuse, third-party modifications, or user error.

Device Warranty & Replacement (RMA)
Gal3n warrants that hardware devices provided as part of the Services will be free from defects in materials and workmanship under normal use for twelve (12) months from the date of delivery, unless a separate hardware agreement specifies otherwise. This warranty does not cover damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or failure to follow setup instructions.

To request a warranty replacement or return authorization (RMA), contact support@gal3n.com with proof of purchase and a description of the defect.

Regulatory Status of Devices
Certain devices or software features may be subject to regulation by the U.S. Food and Drug Administration (FDA) or other regulatory bodies. Gal3n will disclose the regulatory classification of any device at the time of purchase or onboarding. You are responsible for ensuring your use complies with applicable federal, state, and local regulations, including any provider-side licensure or certification requirements.

08
HIPAA, Protected Health Information & Business Associate Agreement

Applicability
If you are a Covered Entity or Business Associate as defined under HIPAA and its implementing regulations, and you use the Services in a manner that involves the creation, receipt, maintenance, or transmission of Protected Health Information (“PHI”), the following provisions apply.

Business Associate Agreement
Before transmitting any PHI through the Services, you must execute a separate Business Associate Agreement (BAA) with Gal3n. Use of the Services with PHI prior to execution of a BAA is a material violation of these Terms and may result in immediate account termination. To request a BAA, contact: legal@gal3n.com
Data Safeguards
Gal3n implements administrative, physical, and technical safeguards designed to protect PHI in accordance with the HIPAA Security Rule, including:

Encryption of PHI in transit and at rest
Access controls and user authentication requirements
Audit logging of access to PHI
Workforce training on HIPAA compliance
Breach Notification
In the event of a security incident constituting a Breach of Unsecured PHI as defined by HIPAA, Gal3n will notify the affected Covered Entity within sixty (60) calendar days of discovering the breach, in accordance with 45 CFR § 164.410. Notification will include a description of the breach, the PHI involved, affected individuals (if determinable), and mitigation steps.

The Covered Entity remains responsible for notifying affected individuals and the U.S. Department of Health and Human Services (HHS) as required under HITECH and HIPAA.

HITECH Compliance
Gal3n acknowledges its obligations under the Health Information Technology for Economic and Clinical Health Act (HITECH Act) as they apply to Business Associates, including the requirement to comply with the HIPAA Security Rule and report breaches directly to HHS in certain circumstances.

09
Privacy & Data Processing

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and share personal information that does not constitute PHI.

Data Retention & Deletion
Gal3n retains data for the following periods unless a longer period is required by law or a separate agreement:

Active account data: retained for the duration of the account
PHI and health telemetry data: minimum seven (7) years from creation, or as required by applicable state or federal law (whichever is longer)
Usage logs and audit trails: three (3) years
Upon account termination or written request, Gal3n will provide a data export within thirty (30) days and destroy or de-identify retained data within ninety (90) days of export, except where retention is required by law or an executed BAA. Contact: privacy@gal3n.com

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Subscription, Fees & Billing

Fees & Payment
Certain Services are provided on a subscription basis and require payment of applicable fees as described in your Order Form, subscription plan page, or other commercial agreement (collectively, the “Order”). All fees are quoted in U.S. dollars unless otherwise stated. You agree to provide accurate billing information and pay all fees by the due date specified in your Order.

Auto-Renewal
Subscriptions automatically renew at the end of each subscription term (monthly or annually, as specified) unless you cancel at least thirty (30) days before the renewal date. Gal3n will provide at least thirty (30) days’ advance notice of any price increase.

Late Payments & Suspension
Late fees of 1.5% per month (or the maximum permitted by law) on overdue balances
Service suspension after a ten (10) day cure period following written notice
Account termination after thirty (30) days of suspension for non-payment
Refunds
Except as required by law or as expressly stated in your Order, all fees are non-refundable. Gal3n may, at its sole discretion, issue credits for documented service outages that breach any agreed SLA.

Billing Disputes
Notify Gal3n of billing errors within sixty (60) days of the invoice date at billing@gal3n.com. Failure to dispute within this period constitutes acceptance of the charges.

11
Third-Party Services & Integrations
Gal3n may integrate with third-party platforms such as communication tools, cloud service providers, healthcare systems, EHR/EMR solutions, and SMS, voice, or notification providers. Third-party services are governed by their own terms and policies. We are not responsible for third-party systems, availability, downtime, or changes.

12
Intellectual Property
All content and materials provided through the Services — including software, logos, designs, dashboards, text, icons, graphics, and device configurations — are owned by or licensed to Gal3n and are protected by intellectual property laws.

You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for authorized purposes only. This license does not include the right to sublicense, resell, or create derivative works based on the Services.

13
Feedback
If you provide suggestions, ideas, or feedback about the Services, you grant Gal3n a perpetual, irrevocable, royalty-free, worldwide license to use and implement such feedback without compensation or restriction. This grant does not transfer any underlying intellectual property rights you hold in your own independent work product.

14
Service Availability & SLA

Gal3n will use commercially reasonable efforts to make the Services available 99.5% of the time, measured monthly, excluding scheduled maintenance windows and force majeure events. This availability target does not constitute a binding SLA guarantee unless a separate SLA addendum is executed as part of your Order.

Gal3n will provide at least twenty-four (24) hours’ advance notice of scheduled maintenance expected to exceed sixty (60) minutes, via in-platform notice or email to account administrators. We will endeavor to provide thirty (30) days’ notice for material feature removals.

15
Force Majeure

Gal3n will not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including:

Acts of God, natural disasters, earthquakes, floods, or fires
Pandemics, epidemics, or public health emergencies
Acts of war, terrorism, civil unrest, or government actions
Cyberattacks or security incidents affecting third-party infrastructure
Failures of third-party cloud providers, telecommunications carriers, or internet infrastructure
Power outages or utility failures
Gal3n will notify affected customers as promptly as practicable and will use commercially reasonable efforts to resume performance. No fees will be waived automatically due to force majeure events unless expressly agreed in writing.

16
No Guarantees
We do not guarantee: specific medical outcomes, increased revenue or operational success, uninterrupted uptime, or error-free monitoring. Use of the Services is at your own risk.

17
Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express or implied, including: fitness for a particular purpose, merchantability, non-infringement, uninterrupted performance, or accuracy of transmitted data.

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Limitation of Liability
To the maximum extent permitted by law, Gal3n and its owners, employees, contractors, affiliates, and partners will not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Service interruptions or downtime
Device errors or connectivity failures
Medical decisions made by users or providers
In no event shall Gal3n’s total liability exceed the amount you paid to use the Services in the three (3) months prior to the event giving rise to the claim. If you have not made any payment in that period, Gal3n’s total liability shall not exceed one hundred U.S. dollars ($100).

19
Indemnification
You agree to defend, indemnify, and hold harmless Gal3n from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

Your misuse of the Services
Your violation of these Terms
Your violation of any law or third-party rights
Your handling of patient data or clinical decisions
Actions by authorized users or sub-users within your organizational account

20
Insurance Requirements for Clinical Providers

If you are a licensed healthcare provider, medical practice, or clinical organization using the Services in connection with patient care, you agree to maintain throughout the term of your use:

Professional liability (malpractice) insurance: minimum $1,000,000 per occurrence and $3,000,000 in the aggregate
General commercial liability insurance: minimum $1,000,000 per occurrence
Any additional insurance required by applicable law or professional licensing standards
Upon request, you will provide Gal3n with certificates of insurance evidencing the above coverage. Gal3n does not verify insurance compliance and does not accept liability for gaps in your coverage.

21
Termination

You may stop using the Services at any time. Gal3n may suspend or terminate access:

Immediately — if required by law or if a material security threat is identified
After providing fifteen (15) days’ written notice and opportunity to cure — for non-material violations
Upon thirty (30) days’ written notice — for any other reason, at Gal3n’s discretion
Suspension mid-care episode for non-emergency compliance matters will be handled with reasonable accommodation for patient continuity. Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and data retention will survive termination. Upon termination, account data will be available for export for thirty (30) days.

22
Dispute Resolution & Arbitration

Informal Resolution
Before initiating any formal dispute, the parties agree to attempt to resolve the matter informally. The party raising the dispute will notify the other in writing, and the parties will negotiate in good faith for thirty (30) days.

Binding Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will be conducted in Miami-Dade County, Florida, or via video conference if mutually agreed. The arbitrator’s decision will be final and binding.

Class Action Waiver
YOU AND GAL3N AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Exceptions & Governing Law
Either party may seek emergency injunctive relief in court to prevent irreparable harm. IP infringement claims may also be brought in court. These Terms are governed by the laws of the State of Florida. For matters before a court, the parties consent to exclusive jurisdiction in Miami-Dade County, Florida.

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International Use & Export Compliance

The Services are operated from the United States and are primarily intended for use within the United States. If you access the Services from outside the U.S., you do so at your own initiative and are responsible for compliance with all applicable local laws.

GDPR Notice
If you are located in the EEA, UK, or Switzerland, the processing of your personal data is subject to applicable data protection laws including the GDPR. To exercise your data subject rights or inquire about cross-border data transfers, contact privacy@gal3n.com. A Data Processing Addendum (DPA) is available upon request.

Export Controls
You agree not to export, re-export, or transfer any component of the Services in violation of U.S. Export Administration Regulations (EAR), OFAC sanctions, or any applicable export control laws. You represent that you are not located in, or a national of, a country subject to a U.S. government embargo.

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Changes to These Terms

For material changes, Gal3n will provide at least thirty (30) days’ advance notice by posting updated Terms at gal3n.com/terms and sending written notice to the primary email address on your account. For non-material changes (typographical corrections or clarifications that do not affect your rights), updates will be posted without advance notice. Continued use of the Services following the effective date of any update constitutes your acceptance of the revised Terms.

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Contact Information
If you have questions about these Terms, please reach out through the appropriate channel below.

General Inquiries
info@gal3n.com

Hardware Support / RMA
support@gal3n.com