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Elevating Passenger & Crew Care
Gal3n fundamentally transforms medical response by equipping cruise ships with FDA-cleared diagnostic devices and a secure telehealth platform. This infrastructure allows onboard clinicians to perform complete physical exams and connect with remote specialists in real time. The result is faster triage and more accurate decision-making for both passengers and crew, eliminating the need to wait for port access. By reducing costly emergency diversions and enhancing overall safety, Gal3n significantly lowers operational expenses and elevates the entire guest experience, positioning cruise lines as leaders in innovation, safety, and customer trust.
Background:
OceanVista Cruises, one of the world’s largest cruise lines, frequently faced costly diversions due to onboard medical emergencies. Limited diagnostic equipment and delayed access to specialists meant that even minor conditions often required evacuation or early docking, disrupting voyages and passenger experiences.
Challenge:
The cruise line needed a secure, compliant telehealth solution to provide real-time medical evaluations and specialist consultations at sea reducing unnecessary diversions and ensuring the safety of both passengers and crew.
Solution:
By implementing the Gal3n platform, OceanVista equipped its fleet with FDA-cleared diagnostic devices and a HIPAA-compliant telehealth system. Using G-Carts in onboard medical centers and G-Pods for mobile response, clinicians could perform full physical exams remotely listening to heart and lung sounds, inspecting ears and skin, and recording vitals while remote physicians reviewed data and guided treatment instantly.
Results:
• 60% faster triage and decision-making for medical cases
• 35% reduction in costly emergency diversions
• Enhanced passenger and crew safety during long voyages
• Lower operational costs and improved crisis management efficiency
Conclusion:
With Gal3n, OceanVista Cruises transformed its ships into floating telehealth hubs, providing hospital-grade care anywhere in the world. This innovation not only strengthened safety and trust at sea but also positioned the company as a global leader in modern maritime healthcare.
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